“We need to deliver a great customer experience.’ How often have you heard these or similar statements? And how often has a manager given a clear and meaningful definition of what a great customer experience (CX) actually is, or even proposed an idea about how to accurately measure it? In many organizations CX has become [...]
MANAGEMENT
Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Inbound Environment
In stock. Dispatched from United Kingdom. Some wear and stain but otherwise good condition. Dispatched within 3/5 days. Good reading if u r into call center. thank you
Take your performance to the next level with our tried-and-tested guide on innovation. The Innovation Workout has been specially developed to be clear, simple, very easy to follow and highly effective. Our unique pre-workout test will help you identify your weak and strong points and the straightforward 10-step improvement plan will show you how you [...]
MANAGEMENT
Beauty and Fashion
New Mint Condition Dispatch same day for order received before 12 noon
28 Popular No-Knead Breads (B&W Version): From the Kitchen of Artisan Bread with Steve 
Life Lessons from a Brain Surgeon: The New Science and Stories of the Brain 
