Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
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Modern Propaganda is a book that dives into the art of influencing society, individuals, journalists, and the news media through digital communication. It also includes the interpretation and manipulation of data analytics and data patterns to influence behavior, using modern, digital marketing techniques. From leveraging social media, to creating fake outrage, to internet based media [...]
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“We need to deliver a great customer experience.’ How often have you heard these or similar statements? And how often has a manager given a clear and meaningful definition of what a great customer experience (CX) actually is, or even proposed an idea about how to accurately measure it? In many organizations CX has become [...]
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What does it take to be a Top Salesperson? Many books claim to have the answer, but few show you, first hand, exactly how it is achieved. The No.1 Best Seller is a masterclass in professional selling, as seen through the eyes of a top salesman. Reflecting on an exemplary sales career, predominantly spent selling [...]
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Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Inbound Environment
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In stock. Dispatched from United Kingdom. Some wear and stain but otherwise good condition. Dispatched within 3/5 days. Good reading if u r into call center. thank you
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Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
Save time, save money, and grow your business with more effective CRM CRM For Dummies is the small business leader’s guide to managing customer interactions. Customer relationship management is a critical part of any business, and it encompasses everything from business strategy and HR to sales, marketing, events, and more. Solutions exist for businesses of [...]